These Terms & Conditions explain the rules for using the Click2Vitamins website and purchasing products from us.

By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.

Click2Vitamins is part of the Click2Pharmacy family.

1. About Us

Click2Vitamins provides vitamins, supplements and health and wellness products through our online store.

Business name: [LEGAL BUSINESS NAME]
Registered address: [ADDRESS]
Email: [EMAIL ADDRESS]
Company number: [COMPANY NUMBER]

2. Using Our Website

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful purposes
• Attempt to gain unauthorised access to our systems
• Interfere with the operation or security of the website
• Copy or reproduce website content without permission
• Provide false or misleading information

We reserve the right to restrict or suspend access where we reasonably believe the website is being misused.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate and up to date.

However:

• Product images may vary slightly from the actual packaging.
• Packaging or product information may change.
• Availability may change without notice.
• We reserve the right to correct errors in product information.

Always read the product packaging and accompanying information before using a product.

4. Health & Medical Information

Information provided on Click2Vitamins, including product descriptions, articles and educational content, is provided for general informational purposes only.

It should not be treated as medical advice, diagnosis or a substitute for advice from a qualified healthcare professional.

If you have a medical condition, take medication, are pregnant or breastfeeding, or are unsure whether a product is suitable for you, seek appropriate professional advice before using it.

Do not use a product differently from the manufacturer’s instructions.

5. Age Requirements

Some products may have specific age or suitability requirements.

You must ensure that any products you purchase are appropriate for the intended user.

Where a product has specific eligibility requirements, we may request additional information before an order can be supplied.

6. Creating an Account

You may be able to create an account to manage your orders, subscriptions, addresses and other account information.

You are responsible for:

• Providing accurate information
• Keeping your login details secure
• Keeping your account information up to date
• Not sharing your account credentials with others

Please contact us immediately if you believe your account has been accessed without your permission.

7. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you will normally receive an order confirmation email.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to cancel or decline an order where appropriate, including where:

• A product is unavailable
• There is an obvious pricing or product description error
• We suspect fraudulent activity
• We are unable to fulfil the order
• A product cannot legally or safely be supplied

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

8. Prices and Payment

All prices displayed on the website are shown in GBP (£) unless stated otherwise.

Prices may change from time to time, but changes will not normally affect orders that have already been accepted.

Payment must be successfully received before an order can be dispatched.

We use secure third-party payment providers to process payments.

9. Delivery

We aim to dispatch and deliver orders within the estimated times shown on our website.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

You are responsible for providing an accurate delivery address.

For more information, please see our Delivery Information page.

10. Subscriptions

Where subscription products are available, the subscription terms will be displayed during the ordering process.

Depending on the subscription:

• Payments may be taken automatically at the selected interval.
• Products may be dispatched automatically.
• You may be able to pause, amend or cancel your subscription through your account.
• Prices may change, but we will provide appropriate information about material changes.

Please ensure that your payment and delivery details remain up to date.

11. Reorders

If our website provides a reorder facility, previous purchases may be displayed in your account for convenience.

A reorder is treated as a new purchase and remains subject to product availability, current pricing and any applicable product requirements.

12. Returns, Refunds & Cancellations

Our Returns & Refunds Policy explains when products may be returned and when refunds may be available.

For health, hygiene and safety reasons, certain products may not be eligible for return once opened.

Nothing in these Terms & Conditions affects your statutory rights under UK consumer law.

Please contact us before returning an item so we can provide the appropriate instructions.

[View Returns & Refunds]

13. Promotional Offers

From time to time, we may offer discounts, promotional codes or special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash.
• Offers may be subject to specific terms.
• Only one promotional code may be used per order.
• We reserve the right to withdraw or amend an offer where permitted by law.

14. Intellectual Property

All content on the Click2Vitamins website, including:

• Logos
• Branding
• Images
• Product content
• Text
• Graphics
• Website design

is owned by or licensed to Click2Vitamins and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute or commercially exploit our content without prior written permission.

15. Website Availability

We aim to keep our website available and functioning correctly.

However, we cannot guarantee that the website will always be:

• Available
• Error-free
• Free from viruses or other harmful components
• Compatible with every device or browser

We may temporarily suspend or modify the website for maintenance, security or other operational reasons.

16. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience.

We are not responsible for the content, availability or privacy practices of third-party websites.

17. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Subject to this, we will not be responsible for losses that could not reasonably have been expected when the contract was formed or for circumstances outside our reasonable control.

Nothing in these Terms affects your legal rights as a consumer.

18. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These may include:

• Severe weather
• Natural disasters
• Delivery disruptions
• Strikes
• Government restrictions
• Technical failures
• Cybersecurity incidents
• Other unforeseen events

Where possible, we will take reasonable steps to minimise the impact.

19. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use and protect your information.

[View Privacy Policy]

20. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page with the updated date.

Your continued use of the website after changes have been published means that the updated Terms will apply to future use of the website.

21. Governing Law

These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to the mandatory consumer protections that apply to you.

Any disputes will be handled by the appropriate courts with jurisdiction.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Click2Vitamins
Email: [support email]
Address: [registered/business address]
Telephone: [phone number]

[Contact Us]