Returns & Refunds

Returns & refunds

If there’s a problem with your order, our customer care team is here to help. Please review the information below to understand when returns, replacements and refunds may be available.

Our Returns Policy

We want you to feel confident when ordering from Click2Vitamins.
For health, hygiene and safety reasons, some products cannot be returned once they have been opened or used. If you need to return an eligible item, please contact us as soon as possible after receiving your order.
Products must generally be:
Unopened and unused
In their original packaging
In a resalable condition
Returned with the relevant order details
Please do not send a product back before contacting our customer care team, as we may need to provide specific return instructions.

Damaged or Incorrect Orders

Received a damaged, faulty or incorrect product?

We’re sorry. Please contact our customer care team and provide:

Your order number
A description of the issue
Photos of the product and packaging, where applicable

We’ll review the issue and let you know the appropriate next step.

Depending on the circumstances, this may include a replacement, refund or other appropriate resolution.

Refunds

Once your return or issue has been reviewed and approved, we’ll confirm whether a refund is applicable.

Where a refund is approved:

The refund will normally be made to the original payment method.
The time it takes for the funds to appear can depend on your bank or payment provider.
We’ll confirm when the refund has been processed.

How to Request a Return

1. Contact us

Tell us about your issue

2. Follow instructions

We'll guide you through the next step.

3. Resolution

Refund or replacement where applicable.

Need Help?

We're happy to help with your order.

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